Rental terms
The conditions that apply to every Golden Key rental. We confirm the details of your booking in writing before handover.
Who can rent
Drivers must be 21 or over, for every car in the fleet.
Visitors need a passport, a UAE entry stamp or visa, and a driving licence from their home country. An International Driving Permit helps and is required for some licences; send us a photo before you travel and we will tell you whether yours is accepted.
UAE residents need an Emirates ID and a UAE driving licence.
Rental period
The minimum rental is one day. A day is 24 hours from the pick-up time.
Returns up to two hours late are free. Beyond two hours, a full extra day is charged at your daily rate.
Returning early is welcome, but unused days are not refunded.
Prices and payment
Prices are in UAE dirhams. Rentals of 1 to 6 days use the daily rate; weekly and monthly rates apply where a car has them.
Booking on this website holds the car and sends us your request. Nothing is charged online: you pay at handover, after we confirm in writing.
Deposit
A refundable deposit of AED 1,500 to 5,000 may apply, depending on the car. It is often waived; we assess each booking and confirm the amount in writing before you book.
We do not hold your deposit waiting for traffic fines.
Mileage, fuel and tolls
Included: 250 km a day, 1,750 km a week or 4,500 km a month. Extra kilometres are charged at the rate for your car.
Return the car with the fuel level you received. A shortfall is charged at the cost of the fuel only.
Salik road tolls (AED 5 per gate) during your rental are billed at cost.
Delivery and collection
Free anywhere in Dubai and to any DXB terminal, 24 hours a day. One way: Sharjah AED 100, Ajman AED 300, Umm Al Quwain AED 400, Abu Dhabi, Ras Al Khaimah and Fujairah AED 500.
Fines and accidents
Fines can take up to 30 days to appear; you are responsible for any fine incurred during your rental, and we contact you when it arrives.
After an accident, call the police and obtain a police report before moving the car. No insurance claim can proceed in the UAE without one.
The car you receive
Cars are listed as a model "or similar". We confirm the exact car, colour and plate in writing before handover.